Your privacy matters
Privacy Policy
We respect the importance of your personal information and are committed to handling it responsibly, transparently, and securely. This policy explains what data we collect, why we collect it, and how it is used across the Youth Explosion platform.
1. Introduction
This Privacy Policy explains how the New Testament Church of God Kenya Youth Ministry collects, uses, stores, and protects personal information through the Youth Explosion platform. We are committed to respecting the privacy of all users, including attendees, volunteers, church leaders, and administrators. By creating an account, registering for an event, or using the platform, you agree to the practices described in this policy.
2. Personal information we collect
We may collect information such as your name, email address, phone number, church or ministry affiliation, region, event registration details, and other information needed to manage your participation. We also collect security-related information, including login activity, account verification details, password-related data, and metadata used to improve platform functionality and prevent abuse.
3. How we use your information
We use the information we collect to create and maintain accounts, verify identities, process event registrations, confirm attendance, send event updates, manage communication preferences, support safe participation, and maintain records necessary for ministry operations. We also use data to improve the platform, understand user needs, deliver better support, and maintain the security of our systems.
4. Registration, attendance, and payment information
Event registration may require personal details such as your name, regional or church information, and registration choice. Payment-related information may be processed through secure third-party payment providers, and we may receive limited transaction information necessary to confirm the status of a payment or resolve payment-related issues. We do not store full card details unless a provider explicitly allows it and the platform architecture requires it for a specific workflow.
5. Cookies and analytics
The platform may use cookies, session storage, and similar technologies to remember your preferences, maintain secure logins, support session activity, and improve the user experience. We may also use limited analytics to understand how the platform is used, which pages are visited, and whether a feature is working properly. These tools help us make the platform more reliable and user-friendly. You may disable cookies in your browser, but some features may not function properly if essential session cookies are blocked.
6. Sharing of information
We do not sell personal information. However, we may share necessary information with trusted service providers that help us operate the platform, deliver email communications, process payments, or provide technical infrastructure. Examples may include hosting providers, database services, payment processors, email delivery systems, and moderation or support tools. We may also share information when required by law, court order, or emergency safety situations.
7. Data security
We take reasonable steps to protect user information through secure infrastructure, limited access controls, password hashing, verification flows, and secure communication practices. However, no online system is completely risk-free, and we cannot guarantee the absolute security of any information transmitted or stored. You are responsible for keeping your account credentials private and for notifying us promptly if you suspect unauthorized account access.
8. Data retention
We retain personal information only as long as necessary to provide services, maintain accurate records, comply with legal obligations, resolve disputes, enforce policies, and support ministry operations. If an account is deleted or a registration is canceled, we may retain certain records for security, compliance, or administrative reasons as permitted by law.
9. Your rights and choices
You may be able to update or correct the information in your account, request a copy of your personal data, or ask that certain data be corrected or removed when legally permitted. You may also manage communication preferences through your account or by following the instructions in email messages. Please note that some information may need to be retained for administrative, legal, or security reasons even if you choose to stop using the platform.
10. Children and vulnerable participants
This platform is intended for youth and adults participating in ministry activities. If a user is under the legal age of majority, we expect participation to be supervised and guided by a parent, guardian, or church leader. We encourage caregivers to help young people understand privacy and digital safety standards before they create an account or participate in online community activities.
11. Cross-border data transfer
If data is processed by third-party providers located outside Kenya, it may be transferred to countries with different privacy laws. We take reasonable steps to ensure that such transfers are handled in line with legitimate business requirements and applicable data protection standards.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, platform features, or ministry practices. Material changes will be communicated appropriately through the platform or via email if necessary. Continued use of the platform after updates are published indicates your understanding and acceptance of the updated policy.
13. Contact
If you have any questions about this Privacy Policy, your personal data, or how your information is used, please contact the Youth Explosion team through the official ministry communication channels or the contact details shown on the platform. We are committed to helping users understand and exercise control over their personal information.